New customers should ftp to their own web site i.e. if I have a domain called easy2.com I would ftp to www.easy2.com . For users without a domain you should ftp to www.u-net.com using my given user ID and password.

If you are ftping to your ftp space use the host ftp.u-net.com with your userid and password. Your url will be

ftp://ftp.u-net.com/com/{your dir}

I can't get my script working, what's wrong ?

Firstly check that your scripts are written in PERL and have been placed in a scripts sub directory of your main directory,

Secondly check that you have saved them in a UNIX compatible for - and editor such as PFE will do this for the PC and Plain Text will work for the Mac. These will strip out the carriage returns which UNIX can not interpret.

Thirdly check how you are calling the script.If you have a domain you should call your scripts by http://www.{yourdomain}/scripts/{scriptname}

or if you have a directory only use

http://www.u-net.com:80/{your directory + s}/script name

(please mail e2help if you have a directory only as this will need special script permissions setting up) )

i.e. for my dir called mydir using a mailback.cgi it would be - http://www.u-net.com:80/mydirs/mailback.cgi

Fourthly if your scripts still refuse to work ensure that they have been made executable - or that you have not done something to make them lose their permissions. To check this use a command line ftp. Enter your scripts directory, and type ls -al. The scripts which are executable should have 3 x's in the column next to them. If you have not requested them to be made executable, or the three xs do not appear then mail us at - e2help@u-net.net

Please also note that we only support the POST function and not GET.

Firstly if this is a new site please check if you domain is registered yet - if it is not you will not be able to access you site via its domain name until it is registered.

If it has been working and has stopped you will have to check that it has not been put on hold for some reason buy the domain registering body.

If you have a .com domain you can check the above yourself. You will need a telnet client - the host is rs.internic.net , a password and userid is not needed. Once it has logged in and you have a prompt type in "whois". This will take you to the whois prompt where you should type in your domain name - i.e. if you have a url of www.mydomain.com type in "mydomain.com" . This will bring up all the relevant information on your domain name, if "no match" appears the domain name is not registered. If "Domain on Hold" appears below the contact details it means that there is a payment problem with internic and you should contact the direct. Please note that we are in no way connected to internic and can not be held responsible for their actions.

If you have a .co.uk or an org.uk domain you will be billed through us and as a result your domain should not be put on hold. If you would like to check to see if it is registered you can use the EU-NET whois page, don't forget to drop the www from your domain when checking it.

Many people run into problems with their HTML as they do not bear in mind that they are using a case sensitive UNIX server. For example - many HTML editors will put the names of gif's in capitals so that they will stand out from the text when you look through your document. If however the gif 's stored with it's name in lower case you will run into problems. The picture will work in your native environment as PC's are not case sensitive, but when you ftp it onto our server the image will not work. Please bear in mind that UNIX is case sensitive for everything including passwords - try to use lower case through out.